We often talk about customer and patient experiences and theft in retail, hospital, and long-term care environments. But these activities are not exclusive to any one industry.
Hotel owners and managers know that providing a premium guest experience is more important than ever. According to a 2009 investigation from USA Today, hotel security experts estimate at least one crime occurs every day in large metropolitan area hotels – most of which are theft.
With technology and guest expectations taking precedence in everything from design to security, “future-proofing” your property has to be a part of your design and development processes. When it comes to accommodating the modern traveler, designers not only need to know about the latest design trends but tech trends that can evolve with and enhance your brand for the future.
According to the 2016 Lodging Technology study from Hospitality Technology, 54 percent of hotels are devoting more of their budget to technology upgrades to match guest expectations. Most hotels are allocating these budget increases to emerging platforms that allow guests to control check-in, entertainment services, and access hotel services.
But, what about security?
A great guest experience provides your guests the peace of mind that they’re safe during their stay at your property. Whether it’s round-the-clock security patrol on your property or in-room safekeeping solutions, your security protocols should reassure your guests that they’re safe during their stay.
Implementing proper security and operational technologies can improve your overall operation, design, and guest experience in applications such as:
- Valet Stations
- Staff Lockers
- Display Cases
- Bars & Restaurants
- In-Room Safes
- Front Desk Storage
Bringing the right operational technologies into your property will not only help your bottom line, but it’ll also help protect your business by reducing liabilities.
For more on how to improve your guest and brand experience with a secure operational technology, visit our Hospitality solutions page to learn how Senseon can enhance your security.